Cancellation and Refund Policy
At Your Salon Unisex, we value your time and commitment to our services. To ensure a smooth and transparent cancellation and refund process, please read and understand our policy below:
1. Refund Eligibility:
- You are eligible for a full refund of your payment if you cancel your appointment at least 24 hours in advance.
- If you cancel your appointment after the 24-hour window has passed, you are eligible for a 70% refund of your payment.
2. Zero Refund Policy After Service:
- Once the service has been provided, we have a strict zero-refund policy. No refunds will be issued for services that have been rendered.
3. Cancellation Procedure:
- To cancel your appointment and initiate a refund, please contact us at firstname.lastname@example.org or call our salon directly. Ensure that you provide your booking details, including your name and appointment date and time.
4. Timely Refund Processing:
- Refunds for eligible cancellations will be processed promptly and in the original payment method used during the booking.
- Please allow up to [number of business days] business days for the refund to reflect in your account, depending on your payment provider’s policies.
5. No-Show Policy:
- If you fail to show up for your appointment without prior notice, you will not be eligible for a refund, and the full service fee will be charged.
- In exceptional circumstances such as salon closures, unexpected technical issues, or other unforeseen events that result in service cancellations by Your Salon Unisex, a full refund will be issued to affected customers.
7. Contact Us:
- If you have any questions or need further clarification regarding our cancellation and refund policy, please do not hesitate to contact us at email@example.com.
By booking an appointment with Your Salon Unisex and making a payment, you acknowledge and accept our cancellation and refund policy as stated above. We appreciate your understanding and cooperation in adhering to these guidelines to provide you with the best possible salon experience.
This policy is subject to change, and any updates will be posted on our website.